ASPEN Deluxe Residence & ASPEN cottage
§1. Service provider information
The website owner and service provider (the “Property”) is ASPEN Mikołaj Słomowicz, based at ul. Kasperków 25, 34-312 Międzybrodzie Bialskie, Poland.
Registration details: Polish tax identification number (NIP): 6321835036; REGON: 243658926; registered in CEIDG.
Contact: email info@inaspen.pl; phone +48 500 355 223.
The address for complaints is the same as the Property's registered address.
§2. Technical requirements
To use the booking and payment system, you need a device with internet access, an up-to-date browser such as Chrome, Firefox or Safari, cookies and JavaScript enabled, and an active email account.
§3. Reservation and payment process
Reservations are made by selecting dates and accommodation type and entering the guest's details in the website form.
Prices in the system are gross prices, include VAT and are stated in PLN.
The reservation process ends by pressing “Order and pay” or an equivalent button, which places an order with an obligation to pay.
Online payment methods: payment cards (Visa, Mastercard), BLIK and instant bank transfers, processed by PayU S.A., based at ul. Grunwaldzka 186, Poznań, Poland.
A reservation is confirmed subject to payment of an earnest-money deposit of 50% or 100% of the price, depending on the offer, within 48 hours of placing the order. Failure to pay results in automatic cancellation.
The online service is performed when the system sends an automatic reservation confirmation to the guest's email address after the payment has been recorded.
§4. Right of withdrawal and cancellation policy
Exclusion of the right of withdrawal: under Article 38(12) of the Polish Consumer Rights Act, guests do not have a right to withdraw without giving a reason within 14 days from a distance contract for accommodation services where a specific date of performance is agreed.
Guests must cancel reservations by email to info@inaspen.pl.
Amounts paid, whether the deposit or the full price, are non-refundable if the guest cancels the reservation.
A guest who shortens their stay is not entitled to a refund for unused nights.
§5. Child protection standards (Lex Kamilek)
The Property applies child protection standards in accordance with Polish child protection legislation.
At check-in, staff or the administrator must establish the child's identity and relationship to the accompanying adult, based on the child's identity document or written parental consent.
The full standards are available on the Property's website.
§6. Complaints
The Property is required to provide services free from defects.
Complaints must be submitted by email to info@inaspen.pl within 14 days of the problem occurring.
A complaint should include the guest's first and last name, reservation number and a description of the issue.
The Property reviews complaints within 14 days. If a refund is approved, it is made using the same payment method selected when booking.
§7. Personal data protection (GDPR)
The controller of personal data is ASPEN Mikołaj Słomowicz.
Data is processed to fulfil reservations under Article 6(1)(b) GDPR and to comply with legal obligations.
For online payments, the guest's personal data is shared with PayU S.A. as a separate data controller.
Guests have the right to access, rectify and erase their data and to restrict its processing.
§8. Final provisions
Matters not covered by these terms are governed by the Polish Civil Code and the Polish Consumer Rights Act.